Handling Debtor Contact After Assigning Debt to Alqada Claim Recovery Services

  • 02 September
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After setting your business debts to be collected by a professional debt collector in Dubai such as Alqada Claim Recovery Services, any communication with the debtor is expected to be directed by the agency. However, there could be situations where the debtor contacts your business directly, even if the account has been assigned to a third party collection agency. It is important to know how to deal with this so that the recovery process does not give rise to other complications.

Understand the Role of the Debt Collection Agency

Once you have assigned a debt to Alqada Claim Recovery Services, they handle all the communication with the debtor. This involves establishing communication, arranging for the pay back offers and indeed handling of any legal proceedings that may be required. Hiring an agency allows your business to delegate the tasks of debt collection to professionals who handle the process on your behalf. Thus, it is crucial to understand that any correspondence with the debtor should be sent to Alqada.

Stay Calm and Professional

This is if a debtor has walked to your business and contacted you directly, this is very crucial to remain calm and be polite. They may be in touch for a number of reasons to narrate their side of the story, to make the payment or denying the existence of any such amount. Whichever be the case, your attitude should be cordial, devoid of compromise and should respect the individual. Let them speak their mind; do not enter into any detailed conversation of the debt. However, let them know kindly that the account has been sold to debt collector Dubai and ask them to contact Alqada Claim Recovery Services.

Redirect the Debtor to the Debt Collection Agency

After listening to the debtor, the next step is to redirect them to the collection agencies in UAE handling their case. You can provide them with the contact details of Alqada Claim Recovery Services and advise them to get in touch with the agency for any further discussion. It’s important to be clear that your business is no longer involved in the collection process and that Alqada is now managing the debt recovery.

Avoid Making Any Agreements

Another factor that explains why businesses assign debts to collection agencies in Dubai is to offload the responsibility of negotiating and settling for the debt. In case the debtor tries to reach you, do not give any statements or agree with any of them. If the debtor wants to make payment directly to your business they should be referred to Alqada instead. Any outside arrangements create difficulties and can sometimes hinder the work of the collection agency.

Document the Interaction

Clearly, whenever a debtor communicates with your business, it is important that this is recorded. Write down the date of the conversation, the time when the conversation took place, the topic discussed, the name of the debtor, and contact details. The documentation created in this process may be helpful for Alqada Claim Recovery Services. It ensures that all the communication that has taken place between the involved parties is well documented and that this can protect the parties against any probable disagreements in the future.

Trust the Process

Assigning debt recovery to professional collectors means leaving the issue in the hands of the experts. When you handover the debt collection task, it is advisable to let the agency work on their own and trust them for the process. They have the know-how, experience and resources to do it in the most efficient way to ensure that the money is recovered. If you ever contacted by the debtor, simply follow the steps above and leave the rest to Alqada.

Potential Reasons for Debtor Contact

Understanding why a debtor might contact your business after their debt has been assigned can also help you respond appropriately. Some potential reasons include:

  • Misunderstanding: The debtor may not know that his/her debt has been collected by a debt collector in Dubai and might call your business as they have always been doing.
  • Payment Attempts: The debtor may consider sending money directly to your business, believing it to be faster and more efficient
  • Dispute or Clarification: The debtor might have some issues or concerns with about the debt that he or she wants you to explain directly rather than the collection agency.
  • Desperation: Sometimes, debtors may try to reach out to your business with an aim of avoiding to be deal with a debt collection agency in Dubai.
How to Prevent Future Direct Contacts?

While you can’t always prevent a debtor from reaching out, there are steps you can take to minimize the chances of direct contact in the future:

  • Clear Communication: When assigning the debt, ensure that the debtor is clearly informed that their debt is now being handled by a debt collection agency in Dubai.
  • Updated Contact Information: Make sure that the debtor is using the right contact details to that of Alqada Claim Recovery Services.
  • Internal Procedures: Establish internal procedures for handling any future direct contact from debtors, ensuring that all team members are aware of the process.
Conclusion

In case the debtor gets in touch with your business after the debt has been forwarded to Alqada Claim Recovery Services, you should be polite and courteous. Send the debtor to collection agency, refrain from making any settlements or promises, and inform Alqada about the call. Following these steps will help you keep the debt recovery process flawless and to maintain your business away from any issues.

Remember, Alqada Claim Recovery Services is here to manage the debt collection in Dubai, so you can focus on running your business. Trust their expertise, and let them handle the recovery process with the professionalism they are known for.

To clear any confusion still lingering in your mind, do not hesitate to contact us. Moreover, to know more about our services, kindly check out our website

Choose the right debt recovery agency is very crucial process. Alqada believes in supporting clients on each step during the Debt recovery process. There are following list of steps involved in the Debt recovery process. Follow the given below articels you can know more about recovery process visiting these links.

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